Help & Support 24/7

We've addressed a wide range of common queries in the FAQs below. However, if you have specific questions not covered here, feel free to ask. Your inquiries will be attended to promptly, typically within 24 to 48 hours.


Gigsgen is an innovative freelance platform based in Manchester, UK, focusing on Business Process Automation, Robotic Process Automation, and AI-Powered Automation services while offering a wide array of opportunities across diverse domains. The platform is dedicated to being freelancer-friendly, with no traditional charges, aiming to provide freelancers with ample project opportunities and maximize their earnings in a less crowded environment.

Any skilled individual or professional, regardless of their expertise or background, can freelance at Gigsgen. We welcome freelancers from various domains and specializations to join our platform and offer their services to clients seeking assistance with a wide array of projects.

To kickstart your freelancing journey with Gigsgen, begin by clicking on the "Signup" option found at the top right corner of our website or visit Afterward, simply fill out a straightforward registration form. To activate your account, click on the link sent to your registered email.

Additionally, for a hassle-free signup experience, you can opt to use your Gmail or WhatsApp accounts. Embrace the opportunity and commence your freelancing venture with Gigsgen today!

If you haven't received the activation email, don't worry. Usually, the email is sent immediately upon submitting the registration form, but in rare cases it might take 2 to 3 minutes for the email to arrive in your inbox. Our system automatically triggers another activation email if the account remains inactivated for a specific duration.

While we take all necessary precautions to ensure our emails reach your main inbox, but please check all your email folders, including spam/junk folders, to ensure you don't miss this email.

If you still haven't received the email, please reach out to us at, and our support team will be more than happy to assist you.

The Terms and Conditions of Gigsgen are comprehensively outlined in the "Legal & Policies" section located at the bottom of our website. By signing up on Gigsgen, you signify your agreement to abide by these policies. We strongly urge you to carefully read and understand these policies to ensure compliance while utilizing the platform. The key policies include:

1. Privacy Policy: Details how user data and privacy are handled.

2. Code of Conduct: Defines the expected behavior and ethics on the platform.

3. User Agreement: Outlines the terms of use and conditions for users.

4. Copyright Policy: Explains the guidelines regarding intellectual property rights.

5. KYC & Identity Policy: Covers the policy for user identity verification.

6. Dispute Resolution Policy: Describes the process for resolving disputes.

7. Cookie Policy: Provides information about the use of cookies on the platform.

For a comprehensive understanding, we recommend reviewing each policy on our website.

No, there are no charges to become a freelancer at Gigsgen. Gigsgen is committed to being a freelancer-friendly platform, and as such, there are no usual charges such as subscriptions, connects, or profile highlighting for freelancers. The platform aims to maximize freelancers' opportunities to secure projects and enhance their earnings by maintaining a less crowded environment.

Gigsgen values its freelancers and strives to provide a conducive environment for them to succeed in their freelancing careers.

Gigsgen offers several benefits to freelancers, making it an attractive platform for them:

1. Diverse Freelancing Opportunities:

Gigsgen provides a wide array of freelancing opportunities across various domains, allowing freelancers to find projects that align with their skills and expertise.

2. No Charges or Subscriptions:

Gigsgen does not impose any charges, subscriptions, connects, or profile highlighting fees on freelancers, enabling them to access opportunities without financial barriers.

3. Less Crowded Platform:

By minimizing the number of freelancers on the platform, Gigsgen increases the chances for freelancers to secure projects and maximize their earnings.

4. Business Automation Focus:

Gigsgen specializes in Business Process Automation, Robotic Process Automation, and AI-Powered Automation services, providing freelancers opportunities in cutting-edge and high-demand fields.

5. Integration of AI Features:

Being the first freelancing platform integrated with AI features, Gigsgen enhances the project matchmaking process, helping freelancers secure projects more effectively.

6. Transparent Policies and Guidelines:

Gigsgen maintains clear and transparent terms, policies, and guidelines, ensuring freelancers understand the platform's rules and expectations.

7. Support and Assistance:

Gigsgen offers prompt support and assistance to freelancers, addressing their queries and concerns in a timely manner, and striving to create a supportive environment.

Overall, Gigsgen's freelancer-centric approach, a variety of opportunities, no financial burden, and integration of advanced technologies make it a beneficial platform for freelancers aiming to advance their freelancing careers.

Creating your freelancer profile on Gigsgen is a straightforward process. Here's a step-by-step guide:

1. Visit Gigsgen Website:

Go to the Gigsgen website by typing "" in your web browser.

2. Access Signup Page:

Locate and click on the "Signup" option, typically found at the top right corner of the webpage.

3. Complete the Signup Form:

Fill out the required information in the signup form, which typically includes details such as your name, email address, password, and any other necessary information.

4. Submit Your Details:

After filling in the required details, click on the "Submit" or "Create Account" button.

5. Verify Your Email:

Gigsgen may send a verification email to the provided email address. Check your email inbox, including spam/junk folders, and click on the verification link to activate your account.

6. Log In to Your Account:

Once your account is activated, log in using your registered email and password.

7. Complete Your Profile:

Navigate to your account settings or profile section, where you can complete and customize your freelancer profile. Provide relevant information, skills, experience, and portfolio. To highlight your profile and work, utilize the "Ready Products" section in the freelancer dashboard.

8. Add Previous Work to Ready Products:

To showcase your previous work and highlight your profile, add your completed projects to the "Ready Products" section in the freelancer dashboard. This section will appear on the front page of the Gigsgen marketplace, allowing potential clients to view your work.

9. Save Your Changes:

After filling in the necessary details and adding your previous work to the "Ready Products" section, save the changes to complete your profile.

10. Review Your Profile:

Double-check your profile to ensure all information and showcased work are accurate and well-presented.

11. Start Exploring Opportunities:

Once your profile is complete and your previous work is showcased in the "Ready Products" section, you can start browsing projects and opportunities suited to your skills and interests.

Ensure that the information you provide in your freelancer profile accurately represents your capabilities, and by highlighting your work in the "Ready Products" section, you can effectively showcase your expertise to potential clients on the Gigsgen platform.

Freelancers on Gigsgen can find a wide variety of projects across diverse domains. The platform caters to a broad range of project types, including but not limited to:

1. Business Process Automation:

Implementing automation solutions to streamline business processes.

2. Robotic Process Automation (RPA):

Designing and developing automated software robots to perform repetitive tasks.

3. AI-Powered Automation:

Creating AI-based solutions to automate tasks and decision-making processes.

4. Web Development and Design:

Building websites, web applications, and designing user interfaces.

5. Mobile App Development:

Developing applications for iOS, Android, or cross-platform mobile devices.

6. Graphic Design:

Designing logos, branding materials, infographics, and other graphical elements.

7. Content Writing and Copywriting:

Creating engaging and informative content for various purposes, such as articles, blogs, marketing copy, and more.

8. Digital Marketing:

Executing digital marketing strategies, including SEO, social media marketing, email marketing, and online advertising campaigns.

9. Video Production and Animation:

Creating videos, animations, explainer videos, and other multimedia content.

10. Data Entry and Analysis:

Processing and analyzing data, data entry, data cleaning, and data visualization.

11. Translation and Localization:

Translating content from one language to another and adapting it to suit a specific region or audience.

12. Virtual Assistance:

Providing administrative, organizational, or support services remotely.

13. Consulting and Business Advisory:

Offering expert advice and consultation in various business domains.

14. E-commerce Services:

Setting up e-commerce platforms, product listing, and managing online stores.

15. Game Development:

Designing and developing video games for different platforms.

These are just examples, and the project categories on Gigsgen may vary based on demand and evolving trends. Freelancers can explore a wide spectrum of opportunities that align with their skills and interests, making Gigsgen a versatile platform for freelancing.

Gigsgen is dedicated to maintaining a freelancer-friendly platform through several key strategies and practices:

1. No Charges for Freelancers:

Gigsgen does not impose any charges, subscriptions, or connects fees on freelancers, ensuring they can access and bid on projects without any financial burden.

2. Transparent Policies:

Gigsgen maintains clear and transparent terms, conditions, and policies, providing freelancers with a clear understanding of how the platform operates.

3. Less Crowded Environment:

The platform actively manages its membership to ensure it is not overcrowded with freelancers. This strategy increases the chances for freelancers to secure projects and enhances their earnings.

4. Focused Skill Matching:

Gigsgen utilizes AI capabilities to match freelancers with projects that align with their skills and expertise, helping freelancers find relevant opportunities.

5. Support and Assistance:

Gigsgen offers prompt and helpful customer support, addressing freelancers' inquiries, concerns, and issues in a timely manner to enhance their overall experience on the platform.

6. Opportunity for Project Showcase:

Gigsgen allows freelancers to showcase their work and previous projects in the "Ready Products" section of their dashboard, improving their visibility and potential to attract clients.

7. Valuing Freelancer Success:

Gigsgen considers the success of its freelancers as a priority, striving to create an environment where freelancers can thrive and succeed in their freelancing careers.

8. Encouraging Client Communication:

Gigsgen encourages open communication between freelancers and clients, promoting a collaborative approach and enabling freelancers to understand project requirements better.

9. Guidance and Resources:

Gigsgen provides resources, tips, and guidance to freelancers on how to enhance their profiles, secure projects, and excel in their freelancing careers.

10. Regular Platform Improvements:

Gigsgen continually updates and improves its platform based on feedback from freelancers, aiming to enhance the overall user experience and cater to freelancers' needs effectively.

By implementing these strategies, Gigsgen ensures a freelancer-friendly platform that prioritizes the success and satisfaction of freelancers while providing a conducive environment for growth and opportunity.

Yes, Gigsgen is available internationally. Gigsgen is a global freelance marketplace, providing opportunities and connecting freelancers with clients from various countries across the world. Freelancers and clients from different regions and backgrounds can utilize Gigsgen to collaborate and work on projects, making it a truly international platform.

Dispute resolution on Gigsgen is managed through a well-defined process outlined in the Dispute Resolution Policy, effective from 15th June, 2023. The policy is designed to address disputes between buyers and sellers who have utilized the Milestone Payment system on Gigsgen, adhering to UK and universal best practices in dispute resolution.

Dispute Resolution Process:

1. Identification of the Issue:

The complainant selects the relevant project and specific Milestone payment(s) to be disputed, providing a detailed description of the issue, an explanation for opening the dispute, supporting files, and evidence.

2. Negotiations:

Both parties have the opportunity to negotiate for partial compensation or attempt to resolve the issue amongst themselves. If negotiation fails, either party can choose to pay the Arbitration Fee to have the dispute arbitrated by the Dispute Team.

3. Final Offers and Evidence:

Both parties submit final evidence to support their case. The dispute will be resolved based on the evidence provided through the Dispute System, including project descriptions and correspondence.

4. Arbitration:

The Dispute Team reviews all evidence and information provided to make a final, binding, and irreversible decision, typically within 48 hours.

Evidential Requirements for Dispute:

By electing to have the Dispute Team arbitrate the dispute, users grant permission for the Dispute Team to review all correspondence made on the platform and access any uploaded files, programs, or websites related to the dispute. Relevant documents and evidence should be submitted to support claims in the dispute.

Confidentiality and Privacy:

Gigsgen maintains the confidentiality of the project and the privacy of the involved users, and collected information is not released to any third party unless required by law.


The fee for a milestone dispute is $5.00 USD or 5% of the disputed amount, whichever is greater, payable by each party. The fee is refunded to the winning party of the dispute.


Users are encouraged to familiarize themselves with the current version of the policy and any amendments made to it, as the Dispute Resolution Policy is subject to periodic review and may be updated or modified as necessary.

Yes, Gigsgen prioritizes a secure and credible freelancing environment. Freelancers are required to undergo a verification process to enhance trust and confidence among clients. This involves providing accurate personal and professional information, verifying their email address, and, in compliance with government Know Your Customer (KYC) policies and to ensure smooth payments to freelancers, submitting necessary identification and other documents is compulsory. These measures are in place to maintain the integrity of the platform and assure clients of the authenticity of the freelancers they engage with.

At Gigsgen, we strive to provide freelancers with convenient and efficient payment channels. Currently, freelancers can opt for direct bank transfers, among other payment options. The availability of specific methods may vary based on the freelancer's country. We continually evaluate and adopt the most cost-effective, secure, and expedient payment solutions for our freelancers, ensuring a seamless payout experience. We understand the importance of timely and safe payments, and we're committed to offering reliable options tailored to each freelancer's location.

Absolutely! Gigsgen encourages and supports collaboration among freelancers. Our platform provides a conducive environment for freelancers to team up and collaborate on projects, bringing together diverse skill sets and expertise. Whether it's a joint effort on a complex project or a freelance team coming together for a specialized task, freelancers can collaborate seamlessly, leveraging each other's strengths to deliver outstanding results. Collaboration often enhances creativity, productivity, and the overall quality of the project, making it a great avenue for freelancers to excel in their work.

Gigsgen places a paramount emphasis on safeguarding data privacy and security. We employ state-of-the-art security measures and adhere to best practices to protect all user data. This includes using advanced encryption protocols to secure data transmission and storage, regular security audits, and comprehensive training for our team to maintain a strong security posture.

Additionally, Gigsgen complies with applicable data protection laws and regulations, setting high standards for data handling and privacy. We ensure that user data is used only for its intended purposes and is not shared with unauthorized parties. Our Privacy Policy provides a detailed overview of how we collect, use, and protect user information, offering transparency and assurance regarding data privacy and security. Your trust in us is of utmost importance, and we are committed to upholding the highest standards of data protection.

Freelancers can significantly enhance their project acquisition prospects on Gigsgen by following these effective strategies:

1. Complete and Optimize Your Profile:

Create a detailed, professional profile showcasing your skills, experiences, and expertise. Use a clear and appealing profile picture. Highlight your accomplishments and specialized skills relevant to your field.

2. Showcase Your Portfolio:

Populate your profile with a portfolio showcasing your best work. High-quality samples provide potential clients with a tangible view of your capabilities.

3. Set Realistic Pricing:

Determine competitive and realistic pricing for your services based on your skills, experience, and market demand. Avoid overpricing or underpricing, as it may deter clients.

4. Submit Quality Proposals:

Craft personalized and detailed proposals for each project, addressing the client's requirements comprehensively. Showcase how your skills and expertise make you the perfect fit for the project.

5. Stay Active and Responsive:

Log in regularly, respond promptly to messages and project invitations, and engage actively on the platform. Being attentive and available improves your visibility to potential clients.

6. Seek Reviews and Ratings:

Encourage satisfied clients to leave reviews and ratings on completed projects. Positive feedback builds your credibility and attracts more clients.

7. Network and Collaborate:

Network within your niche, join relevant groups, and collaborate with other freelancers. Building connections can lead to referrals and collaborative opportunities.

8. Utilize Gigsgen's Features:

Take advantage of Gigsgen's features like the "Ready Products" section to showcase your work, and regularly check for new projects and invitations relevant to your expertise.

9. Expand Your Skill Set:

Consider learning new skills or improving existing ones to diversify your offerings. Adapting to market demands broadens your opportunities.

10. Be Professional and Reliable:

Maintain professionalism in all interactions. Meet deadlines, communicate clearly, and provide excellent service. A reliable freelancer is more likely to be rehired and recommended.

By implementing these strategies, freelancers can enhance their visibility, credibility, and ultimately increase their chances of securing projects on Gigsgen.

Yes, Gigsgen has a comprehensive rating and review system in place for freelancers. This system allows clients to provide feedback and rate freelancers based on their experience working with them. After a project is completed, clients have the opportunity to rate the freelancer's performance and provide a detailed review. Likewise, freelancers can also rate and review their clients.

The rating and review system is crucial for maintaining transparency and trust within the Gigsgen community. It helps clients make informed decisions when choosing a freelancer for their projects, and it allows freelancers to build a credible reputation based on their work and interactions. This system contributes to a healthy and collaborative freelance ecosystem within the Gigsgen platform.

If a freelancer violates Gigsgen's policies, the platform will take appropriate actions based on the severity and nature of the violation. The actions may include, but are not limited to:

1. Warning and Education:

For minor violations or a first offense, Gigsgen may issue a warning to the freelancer and provide education regarding the platform's policies to prevent future violations.

2. Temporary Account Suspension:

In cases of repeated violations or more significant policy breaches, Gigsgen may temporarily suspend the freelancer's account. During this period, the freelancer will not be able to access the platform or participate in any activities.

3. Permanent Account Suspension or Termination:

For severe or repeated violations, Gigsgen may permanently suspend or terminate the freelancer's account. This action is taken when the violation is a serious breach of policies and terms of service.

4. Project Cancellation or Dispute Resolution:

In situations where a freelancer violates project terms or policies during an ongoing project, Gigsgen may cancel the project, mediate disputes, or take necessary measures to rectify the situation in the best interest of the client.

Gigsgen takes violations of policies very seriously to maintain a safe, fair, and trustworthy environment for both freelancers and clients. The specific actions taken will be at Gigsgen's discretion, considering the circumstances of the violation and the impact on the community and the platform.

Absolutely! To reach Gigsgen's support team for assistance, you have multiple options:

1. Contact Form:

Visit the "Contact Us" section on our website and fill out the contact form. Provide your details and a detailed message outlining your query or concern.

2. Email:

Directly email our support team at Share your queries, concerns, or requests for assistance via email, and our team will respond promptly.

3. Help Center and FAQ:

Access our Help Center to find answers to common questions and browse through our FAQ section to get information on various topics related to Gigsgen and freelancing.

We strive to provide timely and comprehensive support to address all your inquiries and concerns effectively. Feel free to reach out using the method that is most convenient for you.

Absolutely! Showcasing projects in the "Ready Projects" section on the home page is an excellent way for freelancers to gain visibility and highlight their services and profiles. Here's how freelancers can effectively utilize this opportunity:

1. Select High-Quality Projects:

Choose projects that exemplify your skills, creativity, and the services you offer. Ensure these projects reflect the best of your abilities.

2. Craft Engaging Project Descriptions:

Write compelling descriptions for each project, highlighting the challenges faced, your approach, and the successful outcomes. Engage potential clients with your storytelling.

3. Include Attractive Visuals:

Use eye-catching visuals, images, or videos to showcase your projects. Visuals capture attention and give a clear idea of your work.

4. Link to Your Full Portfolio:

Provide a link to your complete portfolio or profile page from the "Ready Projects" section. This encourages visitors to explore more of your work.

5. Include Client Testimonials:

If available, incorporate client testimonials related to the showcased projects. Positive reviews build credibility and trust.

6. Demonstrate Diversity:

Showcase a variety of projects to demonstrate the breadth and depth of your expertise. Include different types of projects or services you excel in.

7. Keep it Updated:

Regularly update the projects showcased in the "Ready Projects" section to reflect your current and best work. Remove outdated or less relevant projects.

8. Optimize for SEO:

Use relevant keywords in project descriptions and titles to optimize for search engines. This helps potential clients find your projects easily.

9. Encourage Interaction:

Invite viewers to engage, comment, or ask questions about the showcased projects. Respond promptly to inquiries to foster interaction.

10. Track Engagement:

Monitor the performance of projects in the "Ready Projects" section. Analyze the engagement and adjust your selection based on what attracts the most interest.

By utilizing these strategies, freelancers can effectively showcase their projects in the "Ready Projects" section, attract attention to their services, and encourage potential clients to explore their full profiles.

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